Frequently asked questions
When will my order be delivered?
We aim to pack all orders within 1 business day.
Then, Australia Post's estimated shipping times will depend on the method you select:
Regular letters/parcels (our free shipping option): 3-5 business days in NSW, 4-7 business days interstate.
Express post: 1-2 business days in NSW, 1-3 business days interstate.
Can I return and exchange my product?
We do not offer returns or exchanges unless your product is faulty.
If you have any issues with your order, please contact us via email at rose@letterstorose.com.au.
What can I do if my item (or part of it) is damaged?
If you have any issues with your order, please contact us via email at rose@letterstorose.com.au.